BDA OnDemand FAQs

Who is BDA?

Since 2004, BDA has provided affordable, high-impact training in the creative digital arts with an emphasis on practical skills. Our instructors are industry professionals, so they really understand the subject they're teaching and keep up with the latest tools, technologies and techniques!

What's so special about BDA classes?

Probably the most important thing to know about our classes are that we teach practical skills and very little theory. You can take one of our classes, and then start using your new skills right away. Our instructors don't pad their classes with fluff - it's all substance!

What's the difference between BDA's online classes and their in-person classes?

Many of BDA's in-person classes are professionally recorded in high-definition video and edited to make for a valuable learning experience for those out-of-town, and not able to attend in-person. In addition, we also offer many niche subjects that are taught specifically for our online delivery platform.

Do I have to be online when I watch the videos I purchase?

The coolest thing about BDA online classes is you can watch them anywhere! Your purchases can be streamed or downloaded. If you choose to download the program, you don't have to be anywhere near the internet! Feel free to put the classes on your various mobile devices, so you can view them while flying in an airplane, or riding the bus to work!

Why should I pay for your videos when there are free videos on YouTube?

Great question! We've been teaching students for 10 years now, and we think we do it pretty well. Our instructors are top-notch; they know their subjects, and they LOVE teaching. Our classes have been crafted to give you the information you need without all the stuff you don't. You can certainly get TONS of information on the internet; some of it's good, some of it's not so good. The old phrase “you get what you pay for” comes to mind; we feel we are offering a quality product at a fair price, and we honestly think you will get your money's worth. And you know what? If you purchase a class and don't agree; we'll give you your money back!

Will the videos work on my mobile device/smartphone?

Absolutely! This is the 21st century, and you NEED to be able to watch content like this on the go; everything you purchase here can be downloaded onto your mobile device - iPads, smartphones, etc, so you can watch literally anywhere, without a wireless signal!

Click here for a video on how to put our videos onto your iPhone or iPad using iTunes

How long are the videos?

The majority of our videos are approximately two hours long; some are shorter, some are longer. All classes on our website list their specific running length, but be sure to remember that one of the cool things about our classes is that they are downloadable so you don't have to worry about watching it all in one sitting. You can stop at any point and pick up later right where you left off (or watch again if you prefer a review!). Most videos also have extensive chapters so you can easily navigate to the different parts of the class. When you're streaming our videos, the chapters are links, just below the video that will jump you to that point in the video. If you download the video, you can reference the chapters with a button, just below the download buttons. This can be printed, emailed, or whatever way you want to reference them for offline use!

What's included?

When you purchase an OnDemand program you get access to the video (both streaming and download) as well as any hand-outs or class support materials (in a downloadable .zip file). Each video is available in two formats; one full-quality HD (1280x720) and another smaller file that is suitable for mobile devices such as tablets or smartphones.

Is there navigation?

Just like a DVD, our videos offer chapters, to make it much easier for you to find just the information you need, or be able to find where you left off - instantly.

The video won't play on my iPad or iPhone

Mobile devices including the iPad and iPhone can only playback our “smaller” formatted videos. Each program is available in two formats (see “what's included” above). Make sure that you downloaded the “small” version.

How do I put the videos I've downloaded onto my iPhone or iPad?

Click here to watch a video that explains this process.

I'd like to get training in-person, but we don't have anyone in our town that can do it. What are our options?

BDA has been offering custom training for many years; we can provide in-person or online training at our training facility, or we can travel to your company's location. Please contact us with your needs, and we'll work with you to come up with a curriculum that is not only cost-effective, but also perfectly suited to your company's specific needs.

How do I contact BDA?

Please feel free to contact us anytime with any questions! The best way to contact us is via email: ondemand@boulderdigitalarts.com. However, if you absolutely need to talk with someone immediately, please call 303-800-4647, and we will do our best to reply in a timely manner.

What if I'm not happy with a class I purchased?

BDA strives to provide the highest quality training to each and every person. If for some reason you are unhappy with the quality of instruction you have received, please let us know immediately by emailing us at ondemand@boulderdigitalarts.com. In addition, we are happy to offer you a money-back guarantee to ensure you are pleased with your online purchase; all we ask is that you email us within 30 days of your purchase and let us know your name, your email address, date of purchase, and the reason why you aren't happy with your purchase.

Am I going to get junk mail from you once I'm on your mailing list?

Absolutely not! BDA sends out an informative email about once a month with updates on our OnDemand programs including specials and free offers. However, once you have created your user profile, you can always change the setting in your profile and choose NOT to receive any email from us. In addition, BDA has a strict privacy policy that we do not sell, rent, or otherwise give any info from its database to ANY third-party.

BDA's Privacy Policy

This Privacy Policy states what information Boulder Digital Arts, LLC. ("BDA") collects from users of its boulderdigitalarts.com website (the "Site") and BDA services (the "Services"), and how this information is used. Your use of the Site, Services and/or registration on the Site constitutes acceptance by you of the terms of this Privacy Policy. Any changes to BDA's Privacy Policy will be effective when posted. Your continued use of this Site and/or Services following the posting of any changes or revisions to the Privacy Policy constitutes your acceptance to those changes.

Information Collected
Depending on how you access the Site and Services, BDA may collect personal information through the Site in connection with your user registration on the Site, including contact information such as your first and last name, your mailing address, your telephone number and your e-mail addresses. We use this information to send our users information about our Site and to contact the user when necessary. From time to time, BDA may also use your registration information to send you offers and promotions that may be of interest to you. By providing your contact information, you give us permission to send you such materials. Users may opt-out of receiving certain future mailings. See the choice/opt-out section below. In addition, when you pay fees via the Site, we will collect personal information through your payment method (e.g., credit card, debit card, or other payment method accepted by BDA) We use your credit card or other billing information to obtain payment for registration or other Services you have purchased.

We also receive and store certain types of information whenever you access the Site. We may set and access cookies on your computer and use web beacons, clear GIFs or pixel tags to provide us with information about your browsing experience. We may also allow other companies that show advertisements on our pages to set and access their cookies on your computer. Other companies' use of their cookies is subject to their own privacy policies. We use the information collected to help diagnose problems with our server and to administer our Site, as well as to deliver content targeted to your interests and to save your password so you don't have to reenter it each time you visit our Site.

If you prefer not to accept cookies, you can set your browser to reject them or to alert you before one is placed on your computer. Note that some features of our Site may not be available if you do not accept cookies. Sharing of Information

BDA may release personal information when we: (1) respond to subpoenas, court orders or legal process, and we exercise our legal rights or defend against legal claims; (2) believe it is necessary to share information in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of the Terms of Use or as otherwise required by law; or (3) transfer information about you if BDA is acquired by or merged with another entity.

Choice/Opt-Out
Our Site provides users the opportunity to opt-out of receiving communications from BDA and our business affiliates at any time on our “modify profile" page.

Links to Other Websites
The Site contains links to other websites. BDA does not control the privacy policies of business partners, advertisers, sponsors or other websites to which BDA provides hyperlinks.

Your California Privacy Rights
California Civil Code Section 1798.83 permits customers of the BDA who are California residents to request certain information regarding its disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an e-mail to info@boulderdigitalarts.com or write to us at:
   Boulder Digital Arts
   1600 Range Street, Suite 100
   Boulder, Colorado 80301

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